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Delivering Maximum Customer Service

Customer service, our top priority!

We understand deeply that customer satisfaction is the key to our success. Therefore, we are committed to providing excellent customer service to meet your unique needs.

Our team consists of professional engineers and technical experts with extensive experience and knowledge, capable of delivering top-quality automation equipment solutions for you. From equipment design, installation, and commissioning to maintenance and upgrades, we will accompany you throughout the process to ensure smooth production operations.

We also offer personalized training and support to help your staff better understand and operate the equipment, thereby enhancing production efficiency. Our customer service goes beyond the point of sale; it's a continuous partnership. We regularly communicate with you to understand your needs and feedback, enabling us to continually improve our products and services.

Choosing our company means you will enjoy professional, efficient, and attentive customer service. Let's work together to create a smarter and more efficient production environment!

01

Customer Asset Confidentiality

Encryption software setup, centralized decryption permissions, dual encryption for project servers, and separate archiving of confidential data.

02

Project implementation confidentiality

Design: Independent Confidential Design Room Implementation: Independent Confidential Workshop Workflow: Dedicated personnel liaison in each department

03

Confidentiality Awareness Training

Personnel signing confidentiality agreements, conducting regular confidentiality training, and establishing dedicated liaison teams for independent and stable coordination.


Customer Service

How to use our services

No matter which service you want to use, our CS will immediately provide you with the correct service。


Our Service Commitment

  • After the installation of your facility, our Customer Service guarantees the maximum availability of our solution during the production process
  • We always ensure fast response time and short decision-making processes, minimizing downtime to the greatest extent possible
  • In a networked and globalized world, we offer unlimited services - thanks to our remote maintenance facilities and multinational presence, we are in an advantageous position in this regard. We provide reliable services to our customers in Germany and China

Our professional service team

  • Rich experience in manufacturing special machinery
  • Professional skills and flexibility in problem-solving
  • GOUP experts in PLC programming and mechatronics integration
  • Best internal network and project related experts
  • Directly access specific project documents
  • Global expert networks and branches in Germany, Austria, North America, Canada, Croatia, and China
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